StubHub is one of the most popular ticket resale sites for online shoppers, making it a household name alongside Ticketmaster and Live Nation. In the age where scams lurk behind every corner, it’s scary to trust any site with something like your money or a once-in-a-lifetime event. With that in mind, I dove deeper into StubHub’s guarantees and conditions to explain why so many eventgoers, like myself, trust the platform.
For those who haven’t used or heard of it before, StubHub is a website marketplace that allows fans of sporting events, musicians, comedians, and other live acts to buy and sell tickets to each other in a regulated space. It services more than just the US, too, offering seats to coveted performances in countries around the world. In exchange for a fee, it helps minimize some of the risks tied to online buying and selling, enabling audiences around the world to breathe a little easier when shelling out for their favorite performer.
Keep reading to learn more about StubHub’s protections for both buyers and sellers.
Is StubHub legit?
In short, StubHub is a trustworthy place to buy and sell tickets for major events. Although the company itself is not the seller, it still offers safeguards for both parties in a sale to prevent any potential scams from occurring. It does mean, however, that StubHub does not control the pricing for event tickets — these are set by the users selling them. The site will instead recommend price points for sellers during the listing process.
StubHub gives a 100% guarantee to every order under its exclusive FanProtect Guarantee, which I’ve broken down below.
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How StubHub protects ticket buyers
Ticket buying from a reseller is sometimes the only option for sold-out and high-demand shows. StubHub is a great place to find tickets, especially with its FanProtect Guarantee to cover orders. Here’s what it promises for buyers:
- Tickets will be delivered in time for the event.
- The ticket will be valid for the event.
- Issues will be resolved with comparable or better tickets or a refund.
- Event cancellations that aren’t rescheduled can be reimbursed with a 120% StubHub credit or a full refund.
For even more information, you can check out StubHub’s buyer terms and conditions.
How StubHub protects ticket sellers
Whether you’ve changed your mind or need to cancel a scheduled event, StubHub is a simple platform for ticket sellers. Listing is quick and easy, and pricing research isn’t necessary with the site’s recommendations. It also protects its sellers just as well as its buyers under the same FanProtect Guarantee.
StubHub’s main promise is on-time payment for tickets sold. The full seller terms and conditions explain this more thoroughly.
What about StubHub fees?
Of course, such protections don’t come without a price. StubHub, like every other third-party, charges fees for both fans and sellers. For the latter, you don’t pay anything until your tickets sell. Percentages aren’t set in stone; they can differ based on ticket prices, event dates, supply, and demand.
Only two costs are added to purchases: a service fee and a fulfillment fee. These can be viewed before, during, and after checkout — here’s how:
- Before checkout: Click on the event page filters and change “Price Display Options” to “Include estimated fees.”
- During checkout: The entire cost is broken down on the “Review and buy” page, underneath “Your order summary.”
- After checkout: Check your order receipt to see the fee breakdown at the bottom.
Head on over to StubHub to browse the latest ticket prices for concerts, live sports, comedy shows, and more.
Does StubHub have promo codes or coupons?
Because of the reseller nature of its platform, StubHub does not typically offer discount codes, coupons, or promotional price cuts. Since each listing is offered by a third party, typically another fan, it’s difficult for StubHub to give shoppers promo codes for general use without taking money from the seller.
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