Erie Insurance Restores All Operations After Month Outage; Says No Data Exposed

Erie Insurance reports that it has restored full business operations that have been affected by a month long network outage.

The company also said there is no evidence that any sensitive personal information, financial records or legally protected data was breached by the threat actor during this incident.

“Key services and systems have been safely and securely restored and our local agents, claims teams and customer care teams have returned to regular ways of serving customers,” the company announced on July 7.

The insurer previously said the network and system outage it initiated on June 7 helped contain a threat. The insurer also earlier said that “there is no evidence of ransomware and no indication of ongoing threat actor activity.”

Erie has been hit with two class action lawsuits that claim a ransomware group accessed the insurer’s network and there was a data breach. The insurer’s announcement indicates there was no such data breach.

Erie’s announcement that it has restored all operations came five days after Philadelphia Insurance reported that all of its systems were back up and running after its network outage. “We have resumed regular operations, though we continue to address minor technical issues as they arise,” the company stated in a July 2 update on its handling of its network outage that began June 9.

While neither insurer has spoken of the source of its cybersecurity incident, Google Threat Intelligence Group has said that the hacking group known as Scattered Spider appears to have switched focus from retailers to insurance companies, and is likely behind the Erie and Philadelphia events, as well as a possible data breach at insurer Aflac.

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