Amazon Prime subscriptions are handy memberships that include several great member-only benefits, like free two-day shipping, access to streaming services (Prime Video and Amazon Prime Music), and tons of exclusive deals during Amazon Prime Day sales.
But for $139 a year or $15 a month, the expense may not be worth it to everyone. Fortunately, it’s easy to cancel Amazon Prime in just a few steps. Canceling your subscription is a straightforward process available on Amazon’s website and app, whether you’re a paying customer or hoping to cancel before your 30-day free trial is over.
Below, you can find a step-by-step guide on how to cancel your Amazon Prime account. We’ll highlight how to manage your membership, how to terminate Prime Video, and how to get a refund after you cancel (and whether you might be eligible for a refund in the first place). Keep reading for instructions on canceling from either a web browser or the Amazon mobile app.
How to cancel Amazon Prime membership
You can end your Prime membership on a web browser or via the Amazon Shopping mobile app.
On a web browser
1. Log in to your Amazon account through the Amazon website, hover over Account & Lists, and click on Prime Membership in the drop-down menu.
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2. At the top right of the page, click on Update, cancel, and more under the Manage Membership heading. Then click End membership.
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3. On the next page, click Cancel My Benefits.
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4. You’ll then be asked to reconsider your decision, but if you still want to go ahead, click Continue to Cancel.
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5. Amazon will ask you to reconsider again, but since you’re certain you want to cancel your Prime subscription, click Cancel Membership.
On the mobile app
1. Open the Amazon Shopping app on your iOS or Android device and log in to your account.
2. Tap the profile icon in the menu at the bottom.
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3. Tap Your Account.
4. Scroll down and tap Memberships & subscriptions.
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5. Tap Prime Membership Settings.
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6. Tap Manage membership.
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7. Tap Manage Membership – Update, cancel, and more — the last option in that menu.
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8. Tap End membership.
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9. Scroll past all the benefits that try to entice you to keep your Prime membership and tap Cancel My Benefits.
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10. Ignore the benefits again and tap Continue to Cancel.
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How to cancel Amazon Prime Video
Prime Video is a top pick in our guide to the best streaming services, and it’s home to popular original shows like “The Boys” and “Fallout.” It’s included as part of a Prime membership for $15 a month/$139 a year, or as a stand-alone plan for $9 a month ($12 a month without ads). But if you’re ready to cancel, whether you’re a full Amazon Prime subscriber or only subscribe to Prime Video, here’s how to terminate your service.
Note: If you’re an Amazon Prime subscriber, this will cancel your entire Prime plan, not just Prime Video.
1. Open Amazon in any web browser. If you aren’t already signed in, do so now.
2. Once signed in, hover your mouse over Account & Lists in the top-right. In the drop-down menu, click Your Prime Membership.
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3. Near the top of the page, click Manage Membership.
4. In the drop-down menu, click End Membership, and then confirm this is what you really want to do.
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5. Amazon will make you go through several pages where you have to confirm that you want to end your subscription on every page. Be sure to confirm all of them.
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Once you confirm your cancellation, your membership will end.
How to get a refund after canceling Amazon Prime
According to Amazon, customers who paid for a Prime membership but never used their benefits could be eligible for a full refund. You can learn more in our guide to Amazon Prime benefits.
If you cancel your membership within three business days of converting from your free trial, you’re also eligible for a full refund, provided you didn’t use any Prime benefits during that time.
Those who have used the benefits could be eligible for a partial refund based on the remaining time in their membership and their use.
Amazon will process all refunds within three to five business days.
