Achieved record enterprise momentum in 2025, closing more million-dollar-plus deals than in 2023 and 2024 combined, driven by the shift toward cloud-based AI customer experience stacks.
Attributed strong enterprise voice growth of 21% to rapid value realization, with the 2025 customer cohort already contributing 15% of total enterprise revenue.
Positioned the Bandwidth Communications Cloud and Maestro software as essential orchestration layers that allow enterprises to manage shifting AI models across complex legacy environments.
Reported that software services are now attached to all million-dollar-plus deals, creating high-margin recurring revenue streams that scale with core usage.
Maintained industry-leading customer durability with 100% name retention in the enterprise voice segment and a median tenure of twelve years among top 20 accounts.
Emphasized a structural margin advantage derived from owning and operating a global infrastructure-based platform rather than reselling third-party carrier access.
Projecting 2026 total revenue growth of approximately 16%, supported by healthy demand in voice and messaging and a 10% growth target for cloud communications.
Anticipating 2026 to be the inflection point where AI voice adoption moves from experimentation to real-world production scale, impacting both top and bottom lines.
Targeting a 20% adjusted EBITDA margin for the full year 2026, reflecting continued operating leverage and an expanding mix of higher-value software services.
Estimating a 2.5% contribution to cloud communications revenue from the 2026 political cycle, noting that these customers have diversified into year-round civic engagement.
Planning the largest R&D investment in company history for 2026 to accelerate innovation across the AI portfolio while simultaneously initiating an $80,000,000 share repurchase program.
Acknowledged that market dynamics in messaging will likely cause the company to fall short of its original four-year 15% to 20% revenue CAGR target set in 2022.
Identified a significant gap between total revenue (16%) and cloud communications growth (10%) due to pass-through carrier messaging surcharges, which do not impact margins.
Surpassed the cumulative free cash flow goal of $125,000,000 a year ahead of schedule, reaching the milestone by the end of 2025.
Noted that while the AI developer community has quadrupled in size over six months, this cohort does not yet contribute materially to total revenue.
