Skip to main content
Chubb has estimated its digital transformation programme will reduce its global headcount by circa 20% within 3-4 years.
In an investor presentation this month the insurance giant predicted a run-rate expense saving of 1.5% in its combined ratio as part of what it described as “radical automation goals”.
These include 85% of major underwriting and claims processes automated and 85% of global gross written premium operating as “digital business” or “significantly digitally enabled”.
Low marginal cost
It noted: “Data, AI and process automation will be the driving force to achieve growth at low marginal cost”.
According
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Deloitte forecasts home insurers will slide back to losses in 2026 after profits in 2025
UK home insurers are set to make an underwriting profit in 2025, with a net combined ratio of 98%, but will swing back to losses next year with an NCR of 102.1%, according to Deloitte.
Cardiff regional review: Competition not exterminated by consolidation
Insurance experts in Cardiff outline the diversifying businesses in the media and sporting hub city, and highlight the competitive nature of the market with one broker per village on the outskirts.
Amiga targets SME and mid-market with new Lloyd’s capacity for management liability
Amiga Specialty has secured new Lloyd’s capacity to support its management liability proposition for SME and mid-market businesses across the UK, Europe and select rest of-world territories.
End of Year Review 2025: Axa Retail’s Matt Field
Matt Field, intermediary director at Axa Retail, hails the insurer’s domestic violence proposition; keeps a keen eye on its NPS; and predicts new entrants to shake up the retail personal lines market, with a particular focus on data and technology.
People Moves: 15 – 19 December 2025
Follow the latest personnel moves in insurance.
End of Year Review 2025: Bspoke’s Craig Morgan
Craig Morgan, managing director of Bspoke Sports & Leisure, echoes the concerns of others over the speed the market has softened; hails the work of Ajay Mistry in championing transparency and diversity; and shares a giant darts nickname.
FCA commits to expanded work in response to Which? super-complaint
The Financial Conduct Authority has promised to do more work on improving claims handling and consumer understanding of cover in light of Which? hitting the watchdog with a super-complaint about the ‘broken’ home and travel insurance markets.
End of Year Review 2025: Allianz Personal’s Graham Wright
Graham Wright, managing director – broker (interim) at Allianz Personal, acknowledges customers have benefited from the soft market, muses about whether consolidation has suppressed new entrants and keeps his cards close to his chest over the insurer’s plans for 2026.
Most read articles loading…
Back to Top
You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.
Sign in
You are currently on corporate access.
To use this feature you will need an individual account. If you have one already please sign in.
Sign in.
Alternatively you can request an indvidual account here:
