Amazon may have a new problem to keep it up at night: Google is increasingly popular with younger shoppers.
New data from Morgan Stanley shows that 16-to-24-year-olds increasingly turn to Google for more of their online shopping journey.
That’s taking share away from Amazon, both when people set out to research products online for the first time and when they already have a specific product in mind.
As of March 2025, 30% of those Gen Z shoppers who already know what they want to buy still go to Google first — an increase from 21% in September 2024, per Morgan Stanley’s research, which analyzed behavior across Google Search, YouTube, and Gemini.
While the share of other online destinations like Walmart and Facebook has shrunk, it’s Amazon that’s taken the biggest hit. It declined from 41% last September to 34% in March, the data showed.
Alphawise, Morgan Stanley Research
It’s not totally clear why e-commerce Google searches are booming among younger users, though Morgan Stanley’s analysts speculate Google’s new generative AI tools may have something to do with it.
Google has previously said it’s seen higher engagement with AI Overviews from users age 18-24. During the company’s Q1 earnings call in April, Google’s chief business officer, Philipp Schindler, said that the volume of commercial queries on Google Search had increased with the launch of AI Overviews.
Speaking on the same Q1 earnings call, Schindler also said that the number of people shopping using Google’s Lens feature had grown 10%.
Google has been all too aware of the risk of losing younger users. The company’s former Search head, Prabhakar Raghavan, testified in 2023 that Google risked becoming irrelevant to youth, saying the company has been referred to as “Grandpa Google.”
While ChatGPT adoption is growing overall, it remains small when it comes to online shopping, suggesting Google may keep it at bay with its generative AI features.
Have something to share? Contact this reporter via email at hlangley@businessinsider.com or Signal at 628-228-1836. Use a personal email address and a nonwork device; here’s our guide to sharing information securely.
Source link
