By William Rabb
When Matt Sutika, CEO of Nimble Insurance in Sarasota, Florida, heard that the agency had been named one of the best agencies to work for in the Southeast, he said it validated so much that he and the agency’s employees had worked for over the last decade.
“It means more than just about any other award we could win,” Sutika said. “Most recognition in our industry is based on numbers or metrics–but this one came from our own team. That hits differently.”
Employees at Nimble, which also has a branch office in Spring, Texas, seem to agree, according to Insurance Journal’s survey of agency workers and their feedback. Comments repeatedly emphasized the commercial insurance agency’s deep focus on employee well-being, as well as “nimble” and responsive customer service.
“Our agency is one of the best places to work because we combine a culture of collaboration with a commitment to individual growth,” one employee wrote. “Every team member’s voice is valued, and leadership encourages open communication and fresh ideas.”
Teamwork is key.
“Our company does insurance differently,” a manager said. “Instead of one agent taking a client through the insurance process, we work more like an assembly line. Each employee looks at each account that comes through and specializes in their specific area.”
Nimble Insurance calls itself a “modern commercial insurance firm” that focuses on multifamily residential owners’ insurance needs, including condominium owners. In Florida, that has put the agency in the eye of the storm since the collapse of the Surfside condo building in 2021 and new inspection laws and repair costs that have caused some insurance carriers to back out of the market or raise premiums. It’s also meant dealing with storms, including Hurricanes Helene and Milton, which slammed the Sarasota area in 2024.
“Hurricanes are always the headline, but what’s unique about Nimble is that most of our team actually lives in the storm paths,” Sutika explained. “They’re not just helping clients through it–they’re living through it themselves. When a storm hits, they’re boarding up their homes while still handling renewals and claims. That level of commitment is incredible.”
He noted that technology and individual creativity play big roles in keeping employees at their best and may set Nimble apart from some other agencies.
“We actually recognize that it’s 2025,” Sutika said. “A lot of brokerages still operate like it’s the 1980s–from their technology to how they think about culture. At Nimble, we’ve flipped that model. We use modern tools, creative thinking, and efficient processes that make life better for both clients and employees.”
Sutika has deep experience in what makes a brokerage or agency work. His dad was an insurance agent and Sutika said he learned early on what good service and good relationships can do.
“I started my own State Farm agency, doing personal insurance, but I always wanted to build something bigger and more modern,” he explained.
“Eventually, I made the move into commercial insurance, where I saw a massive opportunity to rethink how brokers operated.”
Nimble recently partnered with Vantage Insurance Partners, then acquired True Insurance to expand its reach nationwide. But Sutika believes in the importance of employee satisfaction.
“Many of the people here have followed me across states and companies, which tells me the culture isn’t an accident–it’s who we are.”
His advice to other agency owners striving for excellence: “Be authentic. Know who you are as a founder and let that show up in your culture. For a long time, I worked in environments where the company didn’t reflect the people running it. At Nimble, it finally does.”
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