Industry provocateurs Stuart Reid and Toby Clegg interview Intact Insurance CEO Ken Norgrove in the latest edition of Insurance Age’s Double Indemnity podcast series.
Intact’s UK and international boss reveals the insurer is eyeing up broker trading in sites in the South West and North East, and reflects on how the rebrand from RSA has gone. He shares the thinking behind the step when the owners, who bought the business in 2021, were initially reluctant to take it.
Norgrove, pictured centre, addresses the investments made – including substantial changes in IT as it migrates systems – and the “winning mentality” as it focuses on “out performance”.
He also
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