Zurich CEO Jaksic hails speed of broker service as key...
The need for speed when it comes to broker service has been exacerbated in the softening commercial market, according to Zurich UK CEO Drazen Jaksic. Speaking at the British Insurance...
Tag: Customer service
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Big Interview: Mark Eastham, Avantia
Big Interview: Mark Eastham, Avantia – Insurance Post End of drawer navigation content Skip to main content Mark Eastham, CEO of Home Protect and Avantia Group, reveals how he will...
Esure achieves 10 times return on genAI investment
Esure achieves 10 times return on genAI investment – Insurance Post End of drawer navigation content Skip to main content Esure has seen a seven to 10 times return on...
Big Interview: Tobias Taupitz, Laka
Big Interview: Tobias Taupitz, Laka – Insurance Post End of drawer navigation content Skip to main content Tobias Taupitz, Laka CEO and co-founder, shares how the bicycle insurance company hopes...
Axa reveals genAI enabled Lloyds Bank partnership
Axa reveals genAI enabled Lloyds Bank partnership – Insurance Post End of drawer navigation content Skip to main content Paul Hollands, chief artificial intelligence and data officer at Axa UK,...
Zywave CTO warns AI’s power depends on training data
Zywave CTO warns AI’s power depends on training data – Insurance Post End of drawer navigation content Skip to main content Generative AI is only as effective as the data...
Questions raised by insurers’ lopsided AI investments
Questions raised by insurers’ lopsided AI investments – Insurance Post End of drawer navigation content Skip to main content Editor’s View: Artificial intelligence is reshaping the way insurers operate, but...
Markel’s Lowther on the risks of AI adoption for SMEs
As artificial intelligence adoption among SMEs accelerates in pursuit of greater efficiency, growth and competitive edge, Mark Lowther, head of technology for Markel in the UK, says businesses must also...
Markerstudy to ditch self-build genAI tool for partner product
Markerstudy to ditch self-build genAI tool for partner product – Insurance Post End of drawer navigation content Skip to main content Markerstudy is set to replace its self-build call summarisation...
C-Quence boss: ‘Change narrative’ for better customer outcomes
C-Quence boss: ‘Change narrative’ for better customer outcomes – Insurance Post End of drawer navigation content Skip to main content The insurance industry needs to “adapt, innovate and overcome” to...
