Which? has submitted a super-complaint to Financial Conduct Authority over market failings in home and travel insurance.
The step marks a serious escalation by the consumer champions which last issued a super-complaint in 2016, in that instance targeting the banking industry.
Two years later, Citizens Advice targeted insurance for ripping off loyal customers in a separate super-complaint (see box).
What is a super-complaint?
A super-complaint is a complaint submitted by a consumer body on behalf of large numbers of customers – where it believes that their interests are being significantly harmed by practices in a
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